Responsible for customer satisfaction. In this position and in my previous position as a General Manager I have always worked towards making the customer happy. Sometimes customer satisfaction took only a few minutes. Sometimes it involved project management spanning several months. This has accounted for my being made responsible for key accounts. For the companies that I worked for this has accounted for additional sales and collection of technical over dues. Able to see the big picture. This has helped me to think outside the box for creative solutions to problems facing customers or even business processes. This has been particularly beneficial when I have had to work in cross functional groups. It has allowed me to work out solutions that are a good fit for all concerned. Helping to reconcile customer priorities and company priorities has led to me being assigned higher and higher profile accounts.; Digital lifestyle, auto repair (starting work on 1960 Triumph), how technology changes business models