I have had the good fortune to work in many industries, business models and circumstances in driving quality initiatives, operational efficiency and customer relations. Most recently, I've finished and assignment as Director of Customer Relations and Operations for a global healthcare company with over 65 people in my organization ranging in skills from DBA's and programmers to customer service representatives and business analysts. My goals is to continue in Operations and Customer Relations, designing a complete Service Delivery organization, taking customers from contract signing through test/turn up and account maintenance in the Software as a Service industry. My team and I have achieved outstanding results in taking an operational sciences approach to delivering outstanding customer experiences, through targeted IT, Operations, CR, Data and Infrastructure initiatives. I especially enjoy taking on the challenge of turning around an under-performing organization to produce exceptional results.