An accomplished sales executive, technologist and entreprenuer with over sixteen years of technical sales, engineering & consulting experience to a variety of industries in start-up (pre-IPO) to Fortune 500. Specialize in "Hunter" (new business) and Subject Matter Expert (SME) roles. Career Highlights: * Call Center - technical engineering/design and management experience of call centers for large Fortune 100 companies such as: IBM and Verizon Wireless (GTE Mobilnet, Contel Cellular). Solution development/sales for customer service applications: inbound/outbound, IVR, speech enablement, multimedia, click-to-call, CTI, CRM, (Siebel, Clarify, SAP, Salesforce.com, Microsoft CRM, etc.), call recording & workforce management, WFM/WFO (Verint/Witness, NICE) * Involved in solution specification for several of the first Fiber-to-the-Home (FTTH), triple play/quad play deployments in the country, including: Dalton Utilities, Bristol Virginia Utilities, City of Greensboro Alabama, Eatel, and Chelan County PUD. * #1 Sales Performer at two different companies - Madge Networks, Nortel; experience with calling at all levels in an organization from technical to executive "C-level". * Start-up, small company experience - responsible for market introduction, sales and solution development; liaison between customer and product marketing and management.
