Engineer with 15 years in the computer industry, focused on providing solutions to the most complex issues. Direct experience in performing security and performance assessments, diagnostics, configuration and maintenance of a wide array of products. Network configuration, VPN, IDS, snort, UNIX, Linux, BSD, OpenView, Check Point, Provider-1, VSX; Escalation Team Lead Check Point Software Technologies, Ltd. (Public Company; 1001-5000 employees; CHKP; Computer & Network Security industry) June 2003 — Present (4 years 7 months) Escalation Team Lead As a member of the Escalation Team, provide highest level of customer service to Fortune 500 companies and others while leading the Escalation Encryption Team. Perform root cause analysis of faults through detailed analysis of debug logs from all Check Point products, as well as performing extensive protocol analysis. Perform on-site assessments, design consulting and implementation services by advising customers on best practices, installation requirements and capacity planning to design solutions based on business and security policy requirements. Perform on-site security assessments and performance evaluations. Replicate and resolve complex Customer configuration issues. Specialized in supporting VPN configuration, authentication and integration issues, as well as Checkpoint's large-scale products, such as Provider-1. Received multiple service awards. Promoted three times in just over two years. Technical Advisor Checkpoint Software (Public Company; 1001-5000 employees; chkp; Computer & Network Security industry) June 2003 — May 2004 (1 year) Supporting large scale security products for Checkpoint Software. network analyst compucom (Computer & Network Security industry) 1998 — 2001 (3 years) support food services of america (Computer & Network Security industry) 1996 — 1998 (2 years)
