A been there, done that and hands on ex-corporate. After years in direct marketing, marketing and general management with big companies I now run my own small businesses: E-CRM Solutions, a, EBusiness, ECommerce, EMarketing and ECRM agency. fizzdot, energizing ebusiness Innovantage, a business intelligence company that provides web based information for the recruitment industry using our advanced natural language processing crawler; Innovecom, a computer networking company. If you need any of these services then contact me. * WEB DEVELOPMENT - ECommerce - Intranets & Extranets - Simple websites that work * INTERNET MARKETING - Search engine positioning - Search engine optimisation (SEO) - Pay per click - Email and newsletters - Customer loyalty development; Director Fizzdot (Privately Held; 1-10 employees; Internet industry) 2007 — Present (less than a year) Fizzdot helps SMEs to Energize their EBusiness Director E-CRM Solutions (Privately Held; 1-10 employees; Marketing and Advertising industry) February 2005 — Present (2 years 11 months) E-CRM Solutions helps you to get and to keep more customers who stay with you longer. We specialise in internet marketing, direct marketing and Customer Relationship Management (CRM). Please take a few moments to look at our site and then contact us with your requirements. Website: http://www.e-crm.co.uk Non executive director Innovecom (Privately Held; 1-10 employees; Computer Networking industry) March 2002 — Present (5 years 10 months) INNOVECOM has highly skilled team with IT and ebusiness experience across a wide range of business sectors integrating ebusiness and IT solutions. We have developed our own quality system to ensure that we deliver the right solution for you. Website: http://www.innovecom.com Chairman Innovantage (Privately Held; 1-10 employees; Human Resources industry) March 2002 — Present (5 years 10 months) INNOVANTAGE will become the European leading provider of Internet based jobs intelligence to recruiters. Website: http://www.innovantage.co.uk Managing Director Person to Person Services Ltd. (Privately Held; 51-200 employees; Fund-Raising industry) 2002 — 2004 (2 years) Setting up Person to Person as a new company within the Fundraising Initiatives Group. Developing vision, mission, objectives, strategies, tactics, KPIs and communications Opening 4 offices in the UK and 1 in Canada and achieving profitability. Leading recruitment and training of branch management, coordinators and 120 Fundraisers Development of recruitment, pay and motivation structures and REDPOP. Specifying and leading development of IT solutions – payroll & logistics (PAL) and licensing and permissions (LAP) databases and interface to geographic information system (GIS) and MIS Sold out to concentrate on other ventures. Partner & Director RPM Business Strategies & Solutions (Privately Held; 11-50 employees; Management Consulting industry) 1997 — 2002 (5 years) Projects included: ACT: Commercial due diligence before a prospective AIM listing, with Solomon Hare Northern Ireland Electricity: Developed strategy and plan, trained call centre, introduced CRM concepts and implemented potential client database leading to expansion from 2 to over 90 business clients Siemens Business Services: Developed new management and operational structure for National Savings SBU. Recruited new team, restructured functional units. Reduced headcount by 25%, defined and progressed new IT and process support Willis: Outsourced subsidiary operations. Modelled options, recommended and managed outsourcing process from prospectus to contracts. Achieved £750k (2.5%) ‘golden hello’ and an enhanced future profit stream Chief Executive Officer CGA Group (Privately Held; 201-500 employees; Insurance industry) 1996 — 1997 (1 year) Completed turn-round and brought together management team for £20m MBO Led development of new IT systems and call centre, product development & underwriting and launched reinsurance captive. Increased customer base from 30k to 200k Director Oriel Group plc (Public Company; 501-1000 employees; Insurance industry) 1994 — 1996 (2 years) Restructured quoted company from 5 companies into 2 SBUs and reduced costs Turned subsidiary from cash negative to positive and launched MBO General Manager Royal Insurance (Public Company; 10,001 or more employees; Insurance industry) 1987 — 1994 (7 years) Created major direct insurer (now called MORE TH>N), from green fields start up with team based culture, fully integrated CRM, financial and IT and profitable underwriting with less than 70% ELR Introduced, into the UK, lifestyle questionnaire based renewal date marketing reducing acquisition costs 18% and insurance scoring reducing loss ratio 7% Vice President Citibank (Public Company; 10,001 or more employees; Financial Services industry) 1986 — 1987 (1 year) Created JV, increased customers from 75k to 250k and receivables from c. £15m to £40m+ Marketing Director Welbeck Finance plc (Privately Held; 501-1000 employees; Financial Services industry) 1981 — 1985 (4 years) Created marketing machine, increased sales from £60m to £300m, profits from £2m to £21m Marketing Executive American Express (Public Company; 10,001 or more employees; Financial Services industry) 1978 — 1981 (3 years) Doubled UK Corporate Card division to over 120k customers and 36% of revenues Sales Executive Sherry House Ltd. (Privately Held; 51-200 employees; Food & Beverages industry) 1974 — 1976 (2 years) Represented international brands to major accounts and increased sales 27% Cellar & Shop Manager Pearl Vintners (Privately Held; 11-50 employees; Food & Beverages industry) 1972 — 1974 (2 years) Shipped and bottled wine imports, ran wholesale and direct distribution & onsite retail outlet Resort Representative Martlet Travel (Privately Held; 51-200 employees; Leisure, Travel & Tourism industry) 1970 — 1971 (1 year) Telemarketing Adviser for holidays then Resort Representative; angel,art,b2b,b2c,banking,Bath,Bath Rugby,board,brand,business development,business plan,callcentre,cassyput,ceo,charity,charity fundraising, cigars,creative,credit,credit card,chairman,charge card, crm,culture,customer,customer service,database,database marketing,direct,direct insurance,direct marketing, director,direct sales,ebusiness,ecommerce,executive search, family,father,films,finance,food,fundraising,grow, innovative,insurance,interim management, international,internet,intranet, investment,IT,jobs intelligence,managing,managing director, marketing,marketing director,mba,management buy out,mbo, music,natural language processing,non executive,not for profit,ontology,plan,portal,profit,recruiters,recruitment, relationship,retail credit,revenue,roman history,rugby union,sales,service,shareholder,shareholder value,shooting, sme, start up,strategic,strategic plan,team,telemarketing, tv,underwriting,venture,venture capital,walking,webmaster, wine,www eOffice member Warwick Business School member Forbes.com Entrepreneurs member PartnerPoint member Catalyze member MyLink500 member LinkedIn UK 1st Million Members member