New York Palace Hotel / New York, NY Assistant Reservations Manager Assist guests with inquiries on future and current reservations Support agents with overall daily duties Provide assistance with interface of Expedia in Springer Miller World system The Pierre a Taj Hotel/ Formerly Four Seasons / New York, NY Group Reservations Agent Assisting sales managers and conference service manager with group inquiries, completing audits of group reservations through overall count of hotel, and entering of rooming lists Providing guest services by monitoring daily house count and communicating with necessary departments for VIP arrivals and departures Identifying and analysing guest dissatisfications, by initiating corrective actions directly with the guests Achieving goals of orienting, training, and counselling of new and current hotel reservationists, front desk agents and managers, and sales managers on various computer systems, including Delphi 9.1, Fidelio 6.20, Trust/Seranata 2.85.4.0, Windows 2000 professional and XP professional as well as overall standards of hotels policies Assisting with inquiries, transportation services, and reservations via phone, e-mail and facsimile for International and domestic travellers Supported reservations manager with rate loading in both Fidelio and Trust systems, commission inquiries in TAP system, and in dealing with guest no-shows and late cancellations
