Communication/Facilitation Skills- Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers and staff at all levels. Team Building – Decisive team leader with extensive experience recruiting and hiring Customer Care Associates, developing talent and facilitating training programs. Management – Solid background in planning and executing them. Hands on manager with highly developed negotiation skills and experience cultivating business partnerships. Equally strong in budgeting and financial management. Project Planning – Proven ability to assume bottom line responsibility for planning and implementing projects timely and cost effectively. .