Jim Graham, Directing Consultant with Maximum Business Advantage, has several years experience working with large organizations in technical, consulting and managerial roles. His most recent corporate experience was as a consultant for IBM working on large-scale government implementation projects as a quality and risk manager. In this role, Jim led a team of individuals who worked together and virtually. A strategic, blue-ocean thinker, Jim has consistently produced action plans for extraordinary efficiency-gains and cost-reductions for various organizations. Jim is passionate about service delivery, risk management, and ethical and sustainable business practices. Jim has an MBA with specialization in Services Marketing and Management and a Master of Health Services Administration degree.