Technical Communicator with more than 13 years experience in software development, specializing in online content (Web and Help), web site design, and user systems. In addition, I can offer management experience, a results oriented focus, and strong leadership, team building, and communication skills. Experienced across several industries/market segments, including medical devices, financial services (EIPP and Banking), consumer e-marketing (Point-of-Sale), wireless telecom, and supply chain management. Online and print instructional authoring Documentation project management Documentation personnel management Business Intelligence Documentation/Training/Support; Technical Communication & Business Intelligence Support BB&T Corp. (Public Company; 10,001 or more employees; BBT; Financial Services industry) November 2005 — Present (2 years 2 months) System and end-user documentation, such as hardware diagrams, user manuals, and training materials, related to an enterprise-wide business intelligence (BI) initiative. Intranet and Internet publishing. End-user support for BI tool set. Licensing compliance. Technical Writer/SQA Analyst TEKsystems (Consulting) (Public Company; 1001-5000 employees; Information Technology and Services industry) March 2004 — October 2005 (1 year 8 months) -Author test cases, test software, document results -Software testing/validation project management -Author environment/system documentation -Creating templates, create/maintain authoring environment Documentation Manager BCE Emergis (Public Company; 1001-5000 employees; TSX:IFM; Computer Software industry) September 2000 — March 2004 (3 years 7 months) -Day-to-day documentation team personnel management -Determine communication deliverables/products -Process/procedure improvement -Plan/schedule/coordinate documentation updates -Documentation configuration management -Create/implement/enforce department quality standards -Provided editorial assistance -Author content Technical Writer/QA InterAct Electronic Marketing (Computer Software industry) 1999 — 2000 (1 year) Technical Writer Vanguard Celluar (Computer Software industry) 1997 — 1999 (2 years); Business Process Documentation, Instructional Authoring, Online Authoring, Web Content & Site Design, User Advocacy