• Hired a staff of 35+. Created Junior and Lead positions for each department while coaching each. Performed monthly one on one performance reviews to advise on career paths. • Head of the Marketing team responsible for all marketing material, fax & email campaigns as well as TV & print adds. • Developed business & marketing strategy while creating a vision for the company. • Served as IT liaison and was integral in the implementation of the CRM and eTrust AUS systems. • Managed the critical Underwriting Department. Helped write and maintain Underwriting Guidelines specific to investor requirements. • Responsible for the improvement and implementation of new systems including Document Companies, Credit Companies, QC development and LOS systems. • Proactively prospected the Pacific Northwest Territory maintaining a close relationship with all sellers while increasing communication and customer service. • Personally trained sellers using PowerPoint and Webex presentations on the specific systems, guidelines and processes to meet company standards. • Represented company at miscellaneous National events speaking on behalf of the company, marketing systems and products while promoting • Underwrote for 8+ years analyzing credit, employment and collateral to strict investor guidelines nationwide. • Ran the Secondary lock desk responsible for pricing and locking all loans for internal and external sales/brokers maintaining strict confidence with New York securities.