* Created and negotiated Statements of Work for a $5 billion transformational business outsourcing contract for a major communications firm. * Implemented $500M plus global outsourcing IT Services contract for a major disc drive manufacturer. * Transformed Global Service Operations for a major provider of IT Storage Equipment. Conducted performance reviews in all branch operations. Reengineered service processes resulting in reduction of $20M of cost in the first year, while improving customer satisfaction metrics. Director of Outsourcing Services * Responsible for Solution Design, Development, Implementation,Change Management, Transition, and Steady State Performance of multiple IT Outsourcing Engagements for Fortune 1000 clients based in the Northeastern U.S. * Grew area business from $22M to $49M in final year with 100% client retention. Increased margins from 18 to 30 points. * Instituted Program Office to drive standard Process Development and Continuous Improvement across client base, while managing change effectively. * Negotiated favorable contract renewals at four largest clients. Mastered RFP response strategies; considered expert at crafting unique solutions minimizing competitors real or perceived advantages. * Managed team of 26 Program Directors and Managers, and 380 technical professionals. Reduced annual turnover from 40% to 16% in a one-year period through management development and a personally structured career path initiative. * Developed Contract and Statement of Work for the largest outsourcing engagement in South Africa. Area service Manager * Responsible for profitable operation of various computer and electronic centers in the Northeastern U.S. * Opened service operations in new retail unit “Computer City”. * Recruited, hired, and trained technical workforce during rapid expansion. * Negotiated major manufacturer warranty support as third-party provider. Management of Teams up to 500, Outsourcing Solution Design, Implementation, Project Management, Business Analysis, and Process Reengineering.; Senior Manager Accenture (Public Company; 10,001 or more employees; ACN; Outsourcing/Offshoring industry) February 2005 — Present (2 years 11 months) My primary objective as a Senior Manager of the Mobilization team is to oversee the set up of new IT and BPO Outsourcing engagement and, more importantly, to begin the implementation of long-term changes and process improvements designed to enable the Outsourcing operation to deliver on the value proposition of the contract. This includes a leadership role in planning, implementing, and managing Transition/transformation for new Outsourcing engagements. Responsibilities include management of operational start up and large scale organizational change and overall program management of transition and transformation activities. Contributions include expertise in Business Operations Management, Business Process Analysis & Architecture, Service Assessment & Design and metrics management. Senior Consultant Nathanson and Company (Outsourcing/Offshoring industry) 2001 — December 2004 (3 years) Director of Outsourcing Siemens Business Services (Public Company; 1001-5000 employees; Outsourcing/Offshoring industry) 1996 — 2001 (5 years) director entex (Outsourcing/Offshoring industry) 1995 — 2001 (6 years) Service Manager Tandy (Public Company; 10,001 or more employees; Tan; Consumer Electronics industry) 1984 — 1996 (12 years)