Infrastructure and Continuity Specialist, ensuring “Business as Usual, No Matter What” A highly motivated professional, with more than 15 years experience predicting, analyzing and resolving complex operational issues through the use of new and existing technology, improved business processes and knowledge sharing. A unique understanding of IS&T environments coupled with years of Customer Support experience and strong technical strengths provides a diverse set of business sensibilities and skills, capable of effectively analyzing business and technical requirements at any level, while effectively communicating project plans, solutions and results to any functional level in an organization driving towards a win/win situation 100% of the time. Areas of Proficiency: * VMware VCP Certified * Business Continuity Management * Call Center Management and Planning * Project Management * Business Intelligence (PowerPlay, Impromptu, IWR, Series 7, Cognos 8) * Critical Systems Support * Business Analysis * Capital Planning * Environment Virtualization * Program / Application Development * Database Administration