Prior to retiring and then founding Consulting Intelligence, Bob was a senior consultant with IBM’s Business Consulting Services. There he specialized in developing customer relationship management (CRM) implementation strategies for IBM's clients. Most recently, Bob held the prestigious position of CRM Subject Matter Professional at IBM’s Strategic Envisioning Center while concurrently serving as a member of the Worldwide CRM Leadership Council. At IBM, he lectured at customer education programs at IBM's Advanced Business Institute. He trained fellow consultants on IBM’s proprietary consulting methods and service offerings at IBM Executive Consulting Institute locations in Asia, Europe and North America. In addition to his consulting and internal education and training activities, Bob frequently represented IBM as a featured speaker at CRM and business process management conferences. Today he and his colleagues at Consulting Intelligence provide advice and counsel to the clients of consultants and other professional services firms. Specifically, they help those clients develop and implement programs to better locate, select, negotiate with and manage their consulting and professional services resources. Bob's frequently invited to speak to business groups and at industry events on the subjects of consultants, the consulting profession and using intelligent consulting management principles to get the best results from your consultants. Bob has over 30 years experience in all facets of consulting, business process optimization, systems development, information technology and telecommunications.