-Accountable for the production & implementation of Management Information Measures -Ensure effective and efficient implementation of processes -Ensuring implementation of Performance Management Process and producing proposals for salary changes and promotions -To assist the Managing Director of ASSPL in general operational issues and day to day management of the relationship between Aon Consulting UK and its BPO partners -Adoption of good client relationship practices between UK & offshore teams -Identifying improvements to the way work is delivered to improve value to client and the actuarial operation -To manage the team cost centre