Product Support
Ring Video Doorbell Pro
Requirements:
- Ring Video Doorbell Pro Ring app and account Wink app (latest version) Apple® smartphones & tablets (tablets use iPhone app) or Android™ device
Product FAQ
What features are available for Ring within the Wink App?
The Doorbell section of the Wink App will allow you to activate connected locks or Wink Shortcuts within the Ring section of the Wink app. You can also select which Ring alerts you receive in the Wink App as well as share the Ring Doorbell with other users that you trust.
Do I need existing doorbell wires?
Yes. Ring Video Doorbell must be hardwired to existing doorbell wiring.
I have my Ring doorbell connected to my existing doorbell wires. Why is the battery percentage decreasing?
While the Ring Pro will receive a small, constant charge when connected to doorbell wires, temperature and frequent usage may result in in a small decrease in the battery level. You can turn on Low Battery Alerts in the settings by clicking the three blue dots in the Doorbells section of the Wink app.
Can I view Ring Motion Alerts or receive Calls in the Wink App?
Currently, this feature is only available in the Ring App. You can easily get to the Ring App by clicking any Ring notification provided by Wink or by selecting the ‘Open Ring App’ button in the Doorbell section of the Wink App.
What is the easiest way to unlock my door while accepting a Ring call?
When accepting a Ring Call, selecting the menu option in the bottom-right corner of the app will give you an option to open the Wink App. Selecting this will bring you right to the locks section!
Can Ring be integrated into Robots?
Yes! You setup a Robot to activate if the Ring Pro has a low battery, detects motion or receives a call.
Do my Ring Account and Wink Account need to share the same email?
No, they do not. You can have two separate email addresses for each service without affecting any functionality.
Can I change my Motion Zones within the Wink App.
No, this feature is only available in the Ring App.
Do I need to subscribe to Ring Cloud Video Recording for the doorbell to work with Wink?
No, you do not. This optional subscription feature only pertains to the Ring App, and no Wink functionality will be lost if you are not a subscriber.
Using Wink
Sign Up
Open the Wink app on your mobile device and log in with your email address and password. If this is your first time using the Wink app, tap Sign Up to create an account.
Add Product
Tap "Add a Product”, then tap “Doorbells”, then tap “Ring Video Doorbell Pro”. Follow the instructions in the Wink app.
Register
Before you are able to connect your Ring Video Doorbell Pro it must first be installed and registered in the Ring application. If you have not yet done so, tap “Download Ring App" in the Wink app and follow the instructions in the Ring app to register the doorbell. If you have already registered, tap the "I have an Account" button.
Sign In
Tap the "Sign In" button, then the "Continue" button, and enter your Ring login credentials. Congratulations, you are now connected to your Ring Video Doorbell!
Installation Video
Ring Video Doorbell Pro Power Kit Installation Video
Contact
help@ring.com
800.656.1919